CUSTOMER CARE EXECUTIVE JOB OPPORTUNITY IN AJAH, LAGOS

Are you passionate about delivering exceptional customer service? Join a leading specialist eye healthcare facility dedicated to promoting overall eye health and providing outstanding care. We are seeking a Customer Care Executive to enhance client satisfaction and contribute to our organization’s success.

About the Organization

Our client is a state-of-the-art, computerized eye care center offering premium services in eye health. With a team of experienced optometrists and ophthalmologists, the organization is committed to delivering exceptional care, innovative solutions, and the best possible outcomes for its patients.

Job Type Full Time

Qualification BA/BSc/HND

Experience 2 - 3 years

Location Lagos

City Ajah

Job Field Customer Care 

Job Summary

As a Customer Care Executive, you will manage customer interactions via calls and social media platforms, process sales transactions, and maintain accurate client records. You’ll play a crucial role in ensuring a seamless customer experience while contributing to the overall growth of the organization.

Key Responsibilities

• Customer Interaction: Respond promptly and professionally to all incoming calls and messages on social media platforms.
• Sales Transactions: Accurately process and record all sales transactions while maintaining up-to-date client data.
• Client Information Management: Organize and efficiently track customer information to ensure seamless follow-ups and service delivery.
• Customer Service: Address customer inquiries, resolve complaints, and ensure a positive client experience.
• Team Collaboration: Work closely with other team members to improve customer satisfaction and share actionable insights for enhanced service delivery.

Qualifications

• Education: Bachelor’s degree preferred but not mandatory.
• Experience: Previous experience in customer service or a similar role is an advantage.
• Skills:
  • Excellent communication skills with a warm and approachable personality.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in using social media platforms and messaging tools for customer interactions.
• Location: Candidates must reside in Ajah, Lagos, or nearby areas for convenient commuting.

Why Join Us?

• Attractive Salary: Earn a competitive monthly salary of ₦100,000 - ₦120,000.
• Career Growth: Opportunities for professional development and career advancement within the healthcare industry.
• Supportive Work Environment: Work alongside a dynamic and collaborative team that values innovation and excellence.
• Employee Benefits: Enjoy health insurance, wellness programs, and additional perks.

Take the next step in your career by joining a healthcare organization where your skills and dedication make a difference.

Interested and qualified? Go to Sigma Consult on www.mysigma.io to apply